📘 TERMS & CONDITIONS – Rok Online
Welcome to Rok Online. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully.
1. Introduction
Rok Online (“we”, “our”, “us”) provides web design, online marketing, SEO, e-commerce, branding, and related digital services. These Terms govern your use of our website and all services we provide. By using our website, you accept these Terms in full.
2. Use of Our Website
You agree not to misuse the Rok Online website. You must not: By using our website, you accept these Terms in full.
- Attempt to hack or harm the website
- Use the website for illegal purposes
- Copy or redistribute website content without permission
- Upload harmful files or scripts
We reserve the right to block access for any misuse.
3. Service Agreements
All services provided by Rok Online (web development, marketing, SEO, etc.) require:
- A written plan
- Project confirmation
- Agreed pricing
- Client cooperation (content, images, login details if needed)
We may update timelines depending on project changes.
4. Payments & Refund Policy
- Payments must be made according to the agreed plan.
- Project work begins after advance payment (if required).
- Completed projects are non-refundable, as they involve manual work.
- For long-term services (SEO, marketing), monthly fees must be paid on time.
5. Revisions
We offer revisions based on the service package. Revisions outside the package may incur additional charges.
6. Project Delivery
Delivery time depends on:
- Client response time
- Provided content
- Required features
- Custom development needs
We are not responsible for delays caused by third-party services or the client.
7. Intellectual Property
After full payment:
- The website becomes the client's property.
- Some third-party elements (themes, plugins, stock assets) remain subject to their original licenses.
Rok Online retains the right to showcase completed work in our portfolio.
8. Third-Party Tools & Integrations
We use plugins, software, APIs, analytics tools, and hosting services.
We are not responsible for:
- Downtime caused by third-party providers
- Bugs from third-party updates
- Future compatibility issues
9. Limitation of Liability
Rok Online is not responsible for:
- Loss of business or revenue
- Hosting/server issues
- Client-side errors
- Security breaches caused by client misuse
- Loss of login details due to client negligence
Our liability is limited to the service fee paid.
10. Termination of Service
We may terminate service if:
- Payments are not made
- Client violates terms
- Client behaves abusively or unprofessionally
11. Changes to Terms
We may update these Terms & Conditions anytime. Changes become effective immediately upon posting.