Question 1

How does an engagement with Rok Online begin?

Accepted Answer

Every partnership begins with a complimentary 30-minute discovery consultation. We analyze your current digital footprint, competitor rankings, and technical bottlenecks, and outline a tailored roadmap with concrete deliverables and pricing before any contract is signed.

Question 2

Who actually works on my project?

Accepted Answer

All projects are executed 100% in-house by our senior specialists — lead software engineers, UX designers, technical SEO strategists, and performance media buyers. We never outsource client work to third-party offshore contractors or junior hand-offs.

Question 3

How long does a typical project take?

Accepted Answer

Custom marketing websites generally launch within 3 to 6 weeks. High-performance web applications and ecommerce platforms range from 6 to 10 weeks depending on custom feature requirements, API integrations, and content readiness.

Question 4

What are your payment terms?

Accepted Answer

Project-based work is typically structured as 50% upfront deposit and 50% upon final launch approval after thorough QA. Ongoing monthly services (SEO, Paid Media, 24/7 Website Care) are billed transparently on a month-to-month retainer with zero lock-in contracts.

Question 5

Do you build custom code or rely on pre-made templates?

Accepted Answer

We engineer fully bespoke, custom-coded frontend and backend architectures using Next.js 16, TypeScript, Tailwind CSS, and custom WordPress Gutenberg blocks. We avoid bloated multi-purpose themes and fragile plugins that slow down page load times and introduce security vulnerabilities.

Question 6

Who owns the code and website assets upon completion?

Accepted Answer

You do — 100%. Upon final project deployment, we transfer full intellectual property rights, GitHub repository access, hosting credentials, domain configurations, and all creative files directly to your team.

Question 7

Can non-technical team members easily update website content?

Accepted Answer

Yes. Every website we build features an intuitive, hardened Content Management System (headless CMS or streamlined custom WordPress) paired with structured fields, allowing your marketing team to edit copy, update images, and publish blog articles without touching a single line of code.

Question 8

How do you guarantee sub-2 second load speeds?

Accepted Answer

We optimize Core Web Vitals to achieve 90-100 Google PageSpeed scores through server-side rendering, next-gen WebP/AVIF image compression, Cloudflare edge caching, minified modular bundles, and zero render-blocking dependencies.

Question 9

How soon can we expect to see results from SEO campaigns?

Accepted Answer

Technical SEO cleanups, Core Web Vitals improvements, and indexing fixes often produce visible rank movements within 4 to 8 weeks. Competitive keyword growth, authority link acquisition, and organic lead compounding typically accelerate significantly between months 3 and 6.

Question 10

Do you guarantee #1 rankings on Google?

Accepted Answer

No credible or honest agency can guarantee exact rank placement due to continuous algorithm adjustments. However, we guarantee strict adherence to Google Search Essentials, transparent monthly progress tracking, and proven data-backed optimization protocols.

Question 11

What is included in your monthly SEO retainers?

Accepted Answer

Monthly SEO retainers include continuous technical crawl audits, competitor gap analyses, high-intent keyword targeting, on-page content architecture, schema markup validation, authoritative local citation management, and transparent monthly ROI reports.

Question 12

What monthly ad spend budget is recommended?

Accepted Answer

We typically recommend a minimum ad budget of $1,500 to $3,000 per month for local campaigns, and $5,000+ per month for national or ecommerce campaigns to generate sufficient conversion data for statistical significance and algorithmic bidding optimization.

Question 13

Who owns our Google Ads and Meta Ads accounts?

Accepted Answer

You retain 100% ownership of your ad accounts, pixel data, custom audiences, and billing. We access your accounts via agency partner invitations so you never lose control of your valuable historical advertising assets.

Question 14

Do you design the ad creative and write the copy?

Accepted Answer

Yes. Our creative team designs high-converting motion graphics, video hooks, carousel graphics, and persuasive ad copy tailored specifically to your target demographic and customer pain points.

Question 15

What does your 24/7 website maintenance cover?

Accepted Answer

Our maintenance plans cover weekly core and plugin security patches, automated daily offsite cloud backups, 24/7 uptime monitoring with instant alert failovers, SSL certificate renewals, malware scans, and dedicated developer hours for ongoing content updates.

Question 16

What happens if our website experiences downtime?

Accepted Answer

Our automated monitoring pings your server every 60 seconds. In the rare event of server degradation or downtime, our senior engineering response team is notified immediately to diagnose, resolve, and restore normal operations.

Question 17

Can you maintain a website that was built by another agency?

Accepted Answer

Yes. We begin with a comprehensive code quality and security audit to evaluate the existing architecture, eliminate deprecated dependencies, and resolve technical debt before onboarding your site to our care plans.

Frequently Asked Questions

How does an engagement with Rok Online begin?

Who actually works on my project?

How long does a typical project take?

What are your payment terms?

Have A Specific Question About Your Project?

Frequently Asked Questions

How does an engagement with Rok Online begin?

Who actually works on my project?

How long does a typical project take?

What are your payment terms?

Have A Specific Question About Your Project?